Our Quality Focus
Delex’s commitment to quality has been an integral part of our business standards since our inception Over the years, many changes have evolved in the products and services that we offer, but the one thing that has never wavered is Delex’s commitment to providing our customers with the quality products and services they deserve.
Why our insistent focus on Quality?
Quality = Meeting or Exceeding Customer Expectations.
In 2005, Delex adopted the International Standards Organization (ISO) 9000
series quality standard to demonstrate to our customers the enhanced value
we have consistently provided for all these years – a quality system of processes
and products the ensures our Customer’s needs and expectations are met. In
November 2015 our ISO 9001:2008 certificate of registration was renewed.
Recognizing and implementing the ISO 9000 series standards benefits Delex and our Customers by:
Ensuring we meet or exceed our customer’s expectations
- Providing a system of proven and repeatable processes and tools
- Allowing us to institute continuous improvement
- Providing a mechanism to have an open dialogue with our customers
- Recognizing that every Delex employee plays a part in the overall quality provided to our customers
Proven, Repeatable Processes are the key to our success.
|“Excellent performance of the overall ISO 9001 processes. Kudos to the Management Representative and Management.”
We encourage customers, partners, and employees alike to provide us with feedback on how we are doing, or areas where we can improve, using our Contact Us form.
- Delivering Excellence
- Long-Term Relationships
- Empowering Employees